Frequently Asked Questions
Everything you need to know about shopping with Lockwoods Ski & Outdoor
How do I know which size of ski jacket or boots to order?
Each product page features a detailed size guide specific to the brand. For ski boots, we recommend measuring your feet in centimeters (Mondopoint). If you are between sizes, we suggest sizing up for extra thermal layers or contacting our experts for personalized fitting advice.
What is your return policy for outdoor gear and apparel?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that for safety reasons, climbing hardware and personalized equipment cannot be returned unless faulty.
Does Lockwoods offer international shipping?
Yes, we ship our premium outdoor collections globally. Shipping costs and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local import duties and taxes.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
Are the products on your site genuine and under warranty?
Absolutely. Lockwoods Ski & Outdoor is an authorized retailer for all brands we carry, including The North Face, Arc'teryx, and Salomon. All products come with a full manufacturer's warranty against defects.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.